How to Contact PersonaFix Support

To contact support, open the Support page from the Contact link in the footer. Without an account, use the form: a person reads it and replies to your email address by hand. Signed in, you can file a tracked ticket and keep the whole reply thread with your account. If someone made a persona of you, the Is this you? form on the same page needs no account.

6 stepsUpdated

Screenshots show an example account. Prices are blurred because the example numbers are not real prices.

  1. Step 1: Open the Support page

    Click Contact in the footer of any public page. The Support page offers sign-in for tracked tickets and a form for everyone else.

    The public Support page with the sign-in button and the contact form

  2. Step 2: Add your email and name

    No account? Use the form. Type the email address you want the answer sent to. Your name is optional.

    The contact form with the Email field filled in and highlighted

  3. Step 3: Pick a topic, write, and press Send

    Choose a topic, such as a privacy request or a report. Write your message and press Send. A person reads it and replies to that address by hand.

    The filled-in contact form with a privacy request and the Send button

  4. Step 4: Sign in for a tracked ticket

    Signed in, you get a ticket form instead. Give it a subject, describe what happened, and press Submit ticket.

    The signed-in Support page with the New ticket form filled in

  5. Step 5: Check back for replies

    Your tickets are listed with their status. We do not email you when we reply, so check back here. Open a ticket to read the replies and answer.

    The Your tickets list with one ticket open, showing a reply from Support

  6. Step 6: Report a persona made of you

    Someone made a persona of you? Use the Is this you? form at the bottom of the page. No account needed. We pause that persona once we find it.

    The Is this you? form on the Support page for reporting an AI replica of yourself

If something goes wrong

The form did not send.
Check your connection and press Send again. What you typed stays in the form.
A render breaks the rules.
Choose the report option in the contact form. You do not need an account to send it. If it shows you, the Is this you? form also pauses the persona.
A generation failed or my credits look wrong.
Sign in and file a ticket with the date and the work affected.

Still stuck? Contact support.

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